Shipping Policy for Captainswholesale.com
Last Updated: July 31, 2025
This Shipping Policy outlines the shipping and delivery procedures for all physical goods ordered through the services of Captainswholesale.com ("we," "us," or "our"). Please read this policy carefully to understand how your order will be fulfilled.
1. Our Role: Design and Production Management
CaptainsWholesale.com is a design and brand consultation service.1 We specialize in creating expert designs for your apparel and merchandise and managing the production process on your behalf.
We do not manufacture, print, or ship products directly. Instead, we partner with a network of vetted, high-quality manufacturing and printing companies ("Production Partners") who produce and ship your final order directly to you.
2. The Shipping Process
Because we work with various Production Partners, the specific shipping carrier, cost, and timeline will vary depending on the partner selected for your project, the size of your order, and your delivery location.
The process is as follows:
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Shipping Quote: All applicable shipping and handling costs will be calculated by our Production Partner and will be clearly itemized in the final project quote we provide to you.
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Quote Approval: Production and shipping will not commence until you have reviewed and approved the final quote, including all associated shipping costs.
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Dispatch: Once production is complete, our Production Partner will package and dispatch your order directly to the shipping address you provided.
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Tracking Information: Upon shipment, you will receive an email containing the tracking number and carrier information, allowing you to monitor the progress of your delivery.
3. Shipping Timelines
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Estimated Delivery: The estimated production and delivery timeline will be provided to you with your final project quote. This is an estimate and not a guarantee.
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Factors Affecting Timelines: Please note that shipping times are determined by the policies and operational capacity of our Production Partners and their chosen shipping carriers. Delays can occur due to factors outside of our control, such as carrier issues, inclement weather, or high order volumes.
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Our Commitment: While CaptainsWholesale.com is not liable for shipping delays caused by our Production Partners or their carriers, we are committed to acting as your liaison. We will work diligently with our partners to resolve any issues and keep you informed of your order's status.
4. Shipping Costs, Taxes, and Duties
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Shipping Costs: All shipping costs are determined by our Production Partners. These costs are passed directly to you without markup and will be included in your final invoice.
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International Shipping: For orders shipped outside of our Production Partner's home country, you, the client, are solely responsible for all customs fees, import duties, taxes, and any other charges levied by the destination country.
5. Our Partner's Shipping Policy
Each order is subject to the specific shipping policy of the Production Partner who manufactures and ships your goods. This includes their policies on:
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Choice of shipping carriers (e.g., UPS, FedEx, USPS).
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Available shipping speeds (e.g., Ground, Express).
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Procedures for lost or damaged shipments.
By approving the final project quote, you acknowledge that the shipping and delivery of your order will be governed by the terms of our designated Production Partner.
6. Damaged, Lost, or Incorrect Orders
In the unlikely event that your order arrives damaged, is lost in transit, or is incorrect, please contact us at within 48 hours of receipt.
Please provide your order number and a detailed description of the issue, including photographic evidence for damaged or incorrect items. We will immediately coordinate with our Production Partner to initiate a resolution in accordance with their policies.
7. Contact Us
If you have any questions about our shipping policy or the status of your order, please do not hesitate to contact us.